Stage 2 Complaint Against Gwynedd Council.
It is the week before Christmas and Cyngor Gwynedd customer care(!) send me an email in connection with the Independent report which they have had in their possession for over 7 weeks now.
They tell me the report has - finally - been sent back to the Investigator for questions to be asked and seeking the clarity they said was to be sought weeks ago -
"....I will arrange a meeting the first week in January for the Senior Managers to discuss the report.
This is the situation as it currently stands, if something does change I will let you know." We have repeatedly asked for a copy of the report, who the adjudicating officer is in this matter and whether or not the Independent Investigator has upheld our 6 points of complaint. The council have refused to answer us and when asked who we may contact in order to discuss our concerns in the interest of fairness and transparency, we received the following - "If you wish to discuss your concerns regarding the Stage 2 investigation, you are welcome to contact the Ombudsman at any point." We obviously wanted to discuss our concerns with council officers actually dealing with our complaint and not the Ombudsman - that may come later.
But as the council are aware it was the Ombudsman who first 'suggested' to me to raise the complaint way back in May. The Ombudsman wrote - " I have also informed the Council of your intention to submit a complaint and that I expect it to provide you with a full response to your concerns." That was 7 MONTHS ago....
More - https://gwyneddsfailingcouncil.blogspot.co.uk/
