Half Term Holiday At Cyngor #Gwynedd Council.
An update to the post of the 9th February - https://gwyneddsfailingcouncil.blogspot.co.uk/2018/02/cyngor-gwynedd-council-and-delayed.html - in relation to the Stage 2 complaint first raised on the 25th May, 2017, on the advice of the Ombudsman for Wales. Morwena Edwards, Director of Social Services, sent an email at 17.03 possibly to prove that she was not taking her half term holiday early, this year, as I suggested ? Reading through Gwynedd Council's Statutory Policy it is clear that the Investigation is completed and the Report finalised and with the Ombudsman for Wales even making reference to the Council's 'delayed response' we can only assume that the Director of SS is either misinformed by her complaints officer(s) or she is deliberately misinforming us ?
"I apologise that you have not yet been updated in relation to the progress on your complaint. As you rightly note, there was a meeting as part of the investigation with the Council officers on the 30th of January. Unfortunately, I understand that the Customer Care Officer who made contact with the investigator in relation to timescales for producing the final report and submitting this to the Council, has been away from work with an illness. Because of this, I have not been provided with the update as expected.
Following your email, I have asked someone else to contact the Independent investigator to make enquiries and ascertain when the final report is expected by the Council. Once this reply is received, I will of course provide you with an update.
In your email, you suggest that the Council has had the report for 14 weeks. I am informed that the Investigator is yet to issue a final report to the Council. Once this is received, the Council will prepare a formal response to you about your complaint and you will be provided with a copy of the Investigator’s final report." ********************* It is now the end of another week - 15 weeks now - since the Council have had the Independent Investigators Report and nearly 9 months since the complaint was raised. Another week in which Mrs Edwards refuses to answer our questions and, like other council officers involved in this case, blames someone else for the delay. It is the half term holiday and there will be public employees taking a well earned holiday. Does that include the Director and ALL the customer care and complaints department dealing with our complaint ? Forget the update, Morwena and just release the Report. Something is so wrong within Gwynedd Council's Social Services.
